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Grievance Redressal Mechanism



GCT TECHNOLOGIES PRIVATE LIMITED (GalaxyCard)


CIN: 
U72900DL2018PTC328654

Uploaded on 25th September 2022


Introduction

GalaxyCard is committed towards providing best in class user experience to its user to avoid any confusion with all details of services and charges being offered. GalaxyCard grievance redressal mechanism is a robust and well connected mechanism for any feedback, queries, complaint, grievance or support to GalaxyCard user or potential users. GalaxyCard works to for resolution of grievance in order to improve the services and to avoid the faults/ mistakes to not be repeated. 


GRIEVANCE REDRESSAL MECHANISM


GalaxyCard operates in Digital Environment in line with the vision of Indian Government “DIGITAL INDIA MISSION” to bring financial inclusion to all sphere of citizen in India by providing loan digitally through digital medium. GalaxyCard through its website (“galaxycard.in “) and its mobile application (“GalaxyCard”) provide services as a deferred payment and a digital lending application have setup a grievance mechanism in consonance with Recommendations of the Working group on Digital Lending – Implementation dated 10th August 2022

LEVEL 1: COMPLAINT REGISTRATION

The Aggrieved User of GalaxyCard can register their complaint through email: support@galaxycard.in
The Complaint shall be sent to through your registered email stating your reason for lodging the Complaint.

TIMING: 10:00 A.M to 6 P.M| Monday to Saturday (Except National Holiday)

EXPECTED REPLY: The Aggrieved User is expected to get a response/ resolution within 15 days of registration of Complaint.

LEVEL 2: FOLLOW UP E-MAIL| NON SATISFACTORY REPLY

If the Aggrieved User didn’t get a resolution of its complaint or the reply was unsatisfactory. The Aggrieved user can approach: compliance@galaxycard.in

Grievance Redressal Officer: Yash Doshi
TIMING: 10:00 A.M to 4 P.M| Monday to Friday (Except National Holiday)

EXPECTED REPLY: The Aggrieved User is expected to get a detailed reply or resolution within 14 days of registration of Complaint at Level 2.

LEVEL 3: NON RESOLUTION OF COMPLAINT

If the Aggrieved user is still not satisfied with the detailed reply or the resolution  of his complaint has not been provided he can approach to GalaxyCard NBFC partner for escalating the complaint to the senior management.(galaxycard.in/partners).